The Training Ombudsman
The Training Ombudsman was established under the Vocational Education, Training and Employment Act 2000 to help apprentices, trainees and their employers, as well as other people involved in Queensland's apprenticeship and traineeship system.
The Training Ombudsman receives and reviews complaints about:
- training delivered to the apprentice or trainee under the contract
- adequacy of facilities, range of work and supervision provided by the employer under the contract
- circumstances in which the contract is signed or amended or cancelled
- failure of the apprentice or trainee to make progress under the training plan
- decisions of the Training and Employment Recognition Council relating to apprenticeship and traineeship contracts, including:
- registering training contracts
- cancelling training contracts
- cancellation for serious misconduct
- reinstatement of contract
- penalties relating to breach of discipline
- extension of nominal term
- declaration of a prohibited employer
- temporary stand-downs
- cancelling completion certificate
- declaration of a restricted calling.
The Training Ombudsman is a statutory appointment made by the Governor in Council. The position is independent of the Queensland Department of Education, Training and the Arts and provides an additional avenue for complaint, investigation and review.
The Training Ombudsman cannot deal with a complaint which is being, or has been dealt with as an appeal, by the Industrial Commission.
While the Training Ombudsman has no power to overturn a decision of the Training and Employment Recognition Council, the Ombudsman must provide a report to the council about the dealings of a complaint and, if appropriate, make recommendations to exercise a power or perform a function.
The Training Ombudsman reports to the Minister about referable matters and recommendations made to the Training and Employment Recognition Council.
Lodge a complaint
To lodge a complaint to the Training Ombudsman, contact the Office of the Training Ombudsman:
Postal address:
Training Ombudsman
LMB 527 GPO
Brisbane Qld 4001
Street Address:
Level 10, 133 Mary Street
Brisbane Qld 4000
Telephone: 1300 306 699
Facsimile: (07) 3404 3497
Email: ombudsman@trainingombudsman.qld.gov.au
Contact Apprenticeships info 1800 210 210 or Training Queensland 1300 369 935
Other languages